What our clients and partners say

"I have had the pleasure of getting to know Fortuna through our Hampshire Care Association membership meetings and professional networking events. Over time, we have exchanged ideas, discussed CQC updates, governance, best practices and the current challenges facing the health and social care sector, while always striving for better outcomes. Fortuna is approachable, knowledgeable and genuinely passionate about delivering high-quality care. She is always willing to share ideas, support fellow professionals and embrace continuous learning, demonstrating a real commitment to both the people she supports and the wider care sector. What stands out most is that Fortuna truly has both her clients and her staff at the heart of everything she does. She is committed to creating a service where people feel valued, respected and supported. It is always encouraging to meet managers who are dedicated to maintaining high professional standards, who proactively seek to understand the needs of both their clients and their staff, and who work collaboratively to improve adult social care. I wish Fortuna and the entire Healing Touch Care team every continued success. It has been a pleasure getting to know you through Hampshire Care Association meetings, and I look forward to our future peer meetings and to seeing your service continue to grow."

"The team treated Mum with such dignity. They learned her routines and her little ways, and she looked forward to their visits. It felt like an extension of our family."

"Healing Touch started looking after our mum 8 months ago. They come in twice a day to check on her wellbeing and to give her support with personal care and medication. All the carers are really lovely. Mary is the one Mum sees most and she is kind, gentle, caring and pro active. This is not an easy job but all the carers carry it out with grace and kindness, affording Mum respect, dignity and companionship. Can't ask for more than that. Communication with the office is efficient too. Thanks to Fortuna, Romy, Mary and the whole team."

"After my stay in hospital, the carers helped me get back on my feet at home. Patient, kind and never rushed. I'm now managing on my own again."

"My mum sadly has Alzheimer's. I was so worried about her living alone in a top floor flat, and the thought petrified me. Healing Touch were assigned to care for my mum — they come in three times a day and are my mum's lifeline. Through their care and compassion, she is washed, dressed, fed, medication taken care of and, most importantly, she has the added companionship every day. The carers are wonderful, happy, bubbly and more than experienced to deal with the challenges of looking after my mum. Their patience knows no bounds — they find solutions to every challenge, such as my mum's eating, by eating with her to encourage her. My mum isn't the most cooperative with even the basic tasks, but they approach it with kindness and persistence, and it doesn't go unnoticed. I am communicated with about everything. Romy and Fortuna are lovely, friendly and approachable. Thank you for the wonderful job you guys do."

"As a referrer I value their consistency and communication. They do what they say they'll do, and the feedback from families has been consistently positive."