Personal Care
Support with everyday personal needs — washing, dressing, meals and medication — while maintaining dignity and choice.
DignityChoiceConfidence
Care at Home
Care that fits around your life
Personalised domiciliary care that helps people stay independent at home — with support shaped around their routines, preferences and the things that matter to them.
- CQC-rated Good
- Family-run
- Local to Andover
- Continuity of carers
What we provide
Support that adapts to you
From a short visit each morning to round-the-clock live-in care, every plan is built around the individual — and can change as needs change.
Companionship
Conversation, hobbies, appointments, outings and social support that keeps people connected to the life they enjoy.
ConnectionWellbeingContinuity
Reablement
Short-term support following illness, injury or hospitalisation to rebuild confidence and independence at home.
IndependenceConfidenceRecovery
Respite Care
Flexible support for family and unpaid carers — from a few hours to longer breaks — so they can rest and recharge.
BalanceRestSupport
Live-in Care
Support from a carer living in the person's home, providing consistent, round-the-clock reassurance and care.
ContinuityReassuranceIndependence
Specialist Care
Support for complex and long-term needs, including dementia and conditions such as Parkinson's, stroke and MS.
ExpertiseDignityContinuity
Talk to us about your needs
No obligation. Just a conversation to help you understand your options.
Not sure which type of care is right?
Try our short care needs tool — a few questions to help you explore your options, with no pressure.
Who we help
Support for the person, not just the condition
We see the individual first — their story, their routines, the things that bring them comfort — and shape support around them. Here are some of the people we help, including relevant conditions such as Parkinson's, stroke and MS.
Older people
Support that helps people stay in the home and routines they love, for as long as possible.
Dementia
Person-centred support that focuses on the individual, their story and what brings them comfort.
Physical disabilities
Practical support that preserves independence and choice at home.
Long-term conditions
Ongoing support for conditions such as Parkinson's, MS and stroke, adapting as needs change.
Mental health needs
Compassionate, consistent support that promotes wellbeing and routine.
Sensory impairments
Care attuned to sight or hearing needs, with clear communication at its heart.
Hospital recovery
Reablement after a hospital stay to rebuild confidence and reduce the risk of readmission.
Complex care
Coordinated support for more complex health and personal care needs.
End-of-life support
Dignified, gentle care focused on comfort, familiarity and the things that matter most.
How we approach it
Person-centred, every time
Whatever the need, support starts with the person — their preferences, their routines and the outcomes that matter to them — not a one-size-fits-all package.
Personal Care
Support with everyday personal needs — washing, dressing, meals and medication — while maintaining dignity and choice.
Companionship
Conversation, hobbies, appointments, outings and social support that keeps people connected to the life they enjoy.
Reablement
Short-term support following illness, injury or hospitalisation to rebuild confidence and independence at home.
How it works
Your first steps are simple
No pressure, no jargon. Just a conversation that helps you understand your options.
- 1
Talk to us
Tell us what's happening and what you're considering. The first conversation is informal and without pressure.
- 2
Understand your needs
We'll talk through your situation and the options available, in plain English.
- 3
Plan your care
Together we develop support around needs, preferences and routines — not a one-size-fits-all package.
- 4
Meet your care team
We introduce the people who will be providing your support, so there's continuity and trust.
- 5
Review and adapt
Care can change as circumstances change. We'll keep reviewing what's working for you.
The first conversation is informal and without pressure.
Start a conversationWhat people say
Genuine words from those we support
Shared with permission, from the people who know our care first-hand.
"The team treated Mum with such dignity. They learned her routines and her little ways, and she looked forward to their visits. It felt like an extension of our family."
Sarah, Andover
A family member"I have had the pleasure of getting to know Fortuna through our Hampshire Care Association membership meetings and professional networking events. Over time, we have exchanged ideas, discussed CQC updates, governance, best practices and the current challenges facing the health and social care sector, while always striving for better outcomes. Fortuna is approachable, knowledgeable and genuinely passionate about delivering high-quality care. She is always willing to share ideas, support fellow professionals and embrace continuous learning, demonstrating a real commitment to both the people she supports and the wider care sector. What stands out most is that Fortuna truly has both her clients and her staff at the heart of everything she does. She is committed to creating a service where people feel valued, respected and supported. It is always encouraging to meet managers who are dedicated to maintaining high professional standards, who proactively seek to understand the needs of both their clients and their staff, and who work collaboratively to improve adult social care. I wish Fortuna and the entire Healing Touch Care team every continued success. It has been a pleasure getting to know you through Hampshire Care Association meetings, and I look forward to our future peer meetings and to seeing your service continue to grow."
Monica Bennett
A professional referrer"Healing Touch started looking after our mum 8 months ago. They come in twice a day to check on her wellbeing and to give her support with personal care and medication. All the carers are really lovely. Mary is the one Mum sees most and she is kind, gentle, caring and pro active. This is not an easy job but all the carers carry it out with grace and kindness, affording Mum respect, dignity and companionship. Can't ask for more than that. Communication with the office is efficient too. Thanks to Fortuna, Romy, Mary and the whole team."
Madeleine Casey
A family memberNot sure where to start?
That's okay. Tell us what's happening and we'll help you understand your options.
