Healing Touch Care Limited is a UK domiciliary (home) care provider registered with the Care Quality Commission (CQC). We are the data controller for the personal information you provide to us through this website and our care services.

• Company name: Healing Touch Care Limited
• Registered address: [Company registered address]
• Company registration number: [Company registration number]
• Contact: info@healingtouchcare.co.uk · 01264 568 123

Through this website we collect the information you choose to give us when you complete our enquiry or consultation forms, including:

• Your name and contact details
• Phone number and email address
• Who the care is for (for example, yourself or a relative)
• What help is needed and the types of support you are interested in
• Preferred contact method and preferred time to talk
• Postcode (to help us confirm we cover your area)
• Any additional message you choose to share

We do not collect special category health data through the website itself. Any detailed care or health information is gathered separately, with your consent, as part of a formal care assessment.

We use the information you provide to:

• Respond to your care enquiry and arrange a conversation or assessment
• Assess whether we can meet your needs and plan suitable support
• Communicate with you about your enquiry and our services
• Keep accurate records where you become a client
• Meet our legal and regulatory obligations as a CQC-registered provider

We rely on the following lawful bases under the UK GDPR:

• Consent — where you have given us permission to contact you about your enquiry.
• Legitimate interests — to respond to your enquiry and assess whether we can provide the care you need.
• Legal obligation — where we are required to keep records to meet CQC and safeguarding requirements.

You can withdraw your consent at any time by contacting us using the details below.

We only share your information with our care staff and relevant professionals where it is necessary to plan or deliver your care, or where we are legally required to do so. We never sell your data to third parties. Where we work with trusted partners (for example IT or hosting providers), they act on our instructions and keep your information secure.

We keep enquiry information for as long as is needed to respond to your request and, where you become a client, for the period required by CQC and good care practice. Enquiries that do not lead to a care arrangement are normally deleted within 12 months. You can ask us to delete your enquiry details sooner (see your rights below).

Under the UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate information (rectification)
• Ask us to delete your data (erasure)
• Ask us to restrict how we use your data
• Object to our processing of your data
• Make a complaint to the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us using the details in this policy.

This website uses cookies to function and to understand how it is used. For details of the cookies we set and how to manage them, see our Cookie Policy and adjust your choices on ourCookie Settings page.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@healingtouchcare.co.uk
• Phone: 01264 568 123
• Post: [Company registered address]